Feb 7, 2012
Above and Beyond the Call
An unusual occurrence at qualia last week had staff going above and beyond to provide exception service (and treasure hunting expertise!).
A guest spending her honeymoon at qualia lost her engagement ring whilst swimming at Pebble Beach. Staff spent four hours wading through the shallows and scouring the beach, shifting rocks and using metal detectors in an effort to locate the ring. At one point a dozen staff were involved in the search, from qualia management and line staff to Hamilton Island Enterprises senior staff who got roped in to help.
Finally, as the sun started to set over the Whitsundays and the tide turned, the new husband made a fortuitous discovery and located the ring right on the waterline. A nice happy ending